Can I test the AI agent before putting it in front of real customers?

Yes! Chatofy includes an interactive playground sandbox where you can simulate conversations, ask edge-case questions, inspect citation sources, and refine prompt instructions.

Does the AI agent understand voice notes sent by customers?

Yes! Chatofy features automatic speech-to-text transcription for voice notes, enabling the AI to comprehend spoken voice messages and respond promptly via text or audio.

How does handoff to a human agent work?

When a customer requests human assistance or asks a complex question outside the AI’s knowledge base, the AI automatically assigns the conversation to your support queue and notifies your team.

Do I need an existing WhatsApp Business API account?

No, you can apply and set up your WhatsApp Business API account directly through Chatofy during onboarding.

Can I use my existing WhatsApp number?

Yes, you can migrate an existing WhatsApp number to the API with Chatofy's WhatsApp Coexistence architecture without losing your chat history.

Where can I find the OpenAPI specification for Chatofy?

Chatofy publishes OpenAPI 3.0 specifications at https://chatofy.in/openapi.json and https://chatofy.in/api/openapi.yaml.

Chatofy

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Generative AI with RAG Knowledge Engine

An AI Agent That Knows Your Business Inside Out.

Move beyond rigid rule-based bots. Chatofy’s AI Agent is powered by state-of-the-art LLMs, grounded in your proprietary knowledge base, and tuned to communicate naturally in your exact brand voice.

Start Free 7-Day Trial Book Live Demo

Official Meta Cloud APINo credit card requiredSetup in < 2 minutes

Chatofy Autonomous RAG Agent

LLM + Vector Sync

Source Grounding:product_docs.pdf (98.6% match)

INCOMING: “Do you offer API rate limits for 50k msgs?”99% confidence

“Yes! The Business tier supports 500k+ messages/month with dedicated throughput of 200 TPS. Would you like me to reserve a trial API key?”

Multi-Lingual (100+ Languages)Hallucination Protected

95%

Answer Accuracy

Strictly grounded in your documents

100+

Languages Supported

Automatic real-time translation

< 2s

Average Response Time

Lightning fast conversational latency

Core Capabilities

Everything you need to excel with AI Agent & Assistant

Engineered for high reliability, maximum deliverability, and effortless team adoption.

Smart Embedding

Instant Knowledge Ingestion (RAG)

Upload your company documents (PDFs, Word docs, spreadsheets) or enter your website URLs. Chatofy parses and embeds your knowledge base in seconds.

Support for PDF product manuals, pricing sheets, and policy documents
Live URL web crawler that auto-syncs website and blog changes
Granular confidence thresholds with fallback prevention to eliminate hallucinations

Secure Guardrails

Brand Voice & Guardrail Customization

Define your agent’s persona, tone of voice, allowed topics, and strict security guardrails to ensure 100% on-brand conversations.

Configurable personality guidelines (friendly, professional, concise, enthusiastic)
Strict out-of-scope filtering to prevent competitor mentions or off-topic queries
Custom prompt engineering for industry-specific compliance standards

Autonomous Action

Action-Taking AI (Function Calling)

Your AI agent doesn’t just answer questions—it executes tasks like booking appointments, calculating quotes, checking order status, and updating CRM records.

Function calling tools to query databases and external REST APIs
Automated lead qualification and CRM record creation in real time
Initiates payment requests and generates personalized checkout links

100+ Languages

Multi-Lingual Conversational Intelligence

Engage global and regional customers in their native language. The AI detects incoming languages and responds fluently in over 100 dialects.

Auto-detects Hindi, Hinglish, Spanish, Arabic, French, and 95+ other languages
Translates complex technical product jargon into natural local phrasing
Eliminates the cost of hiring multi-lingual customer support desks

Simple 3-Step Setup

Go live in under 5 minutes

No complicated developer setup or lengthy onboarding cycles.

Upload Knowledge Base

Upload your product catalogs, FAQs, pricing sheets, or sync your website URL.

Set Persona & Guardrails

Configure your agent’s tone, instructions, escalation rules, and integrated action tools.

Deploy to WhatsApp

Activate your AI agent on your live WhatsApp number and watch it handle inquiries autonomously.

Real-World Impact

Built for high-growth businesses

See how industry leaders accelerate sales and support using AI Agent & Assistant.

SaaS & Technology

“Explain complex API features, provide documentation links, and book sales demos with qualified prospects.”

Result: 3.4x more demo bookings from website inbound traffic.

Hospitality & Travel

“Answer itinerary questions, recommend tour packages, and provide real-time hotel room availability.”

Result: 90% of routine traveler inquiries solved with zero human intervention.

Professional Legal & Financial Services

“Intake client legal background, explain fee structures, and screen for conflict of interest before consultations.”

Result: Over 15 hours saved per advisor each week.

Got Questions?

Frequently asked questions

Everything you need to know about AI Agent & Assistant.

No. Chatofy implements strict Retrieval-Augmented Generation (RAG) guardrails. The AI only answers using information provided in your approved knowledge base. If an answer cannot be found, it gracefully offers to connect the user with a human team member.